Frequently Asked Questions

  • Baby Food Questions
    • How do I prepare the pureés?
      • You can thaw the purées in the refrigerator overnight, in a warm water bath or microwave on 15-second intervals. 
    • What is the shelf life of your baby food?
      • Our food will keep in the freezer for up to six months and in the refrigerator for 4-5 days after thawing. 
    • Can your food be frozen?
      • Yes! We prepare our food fresh and then freeze it. Your order will arrive frozen and you can transfer it from the box to the freezer. 
    • How big are the pureé containers?
      • Our purées are served in 6 oz. BPA-free, recyclable, dishwasher-safe containers. They typically last Baby 2-3 meals. 
    • Is your food cooked and ready to eat?
      • Yes! Our food is fully cooked. All you have to do is thaw in the refrigerator overnight or pull it out of the freezer and microwave until heated through. Most of our meals can be ready to serve in under three minutes. 
  • Questions About Your Order
    • Is there a subscription?
      • No! We are proud to be the only baby food company that doesn’t require a subscription. We know your baby’s appetite varies and would never require you to commit to a subscription. Order what you need, when you need it. 
    • Is there a minimum order requirement?
      • In order to give you the most value for your shipping, we require a minimum purchase of 12 items on all products except lactation cookies.
    • What should I do if my order is damaged during delivery?
      • We rely on the care of shipping carrier workers to deliver your items. Sometimes this doesn't happen and your order may be delivered damaged. Please contact us within two days of receiving your items with pictures of your damaged order so we can mend the situation.
    • Do I get a refund if my baby doesn't like what I ordered?
      • A happy baby with a full belly is our number one priority. However, we do not issue refunds if your baby doesn't like a certain purée. Just remember it could take up to 20 times for a baby to like a new food, so keep trying!
  • Lactation Cookie Questions
    • How many lactation cookies should I eat per day?
      • If you need a big boost, two cookies per day. If you need a little boost, just one. There is a helpful graphic on the back of the bag if you forget. 
    • How do the lactation cookies work?
      • Our cookies are baked fresh weekly and have galactagogues which are natural ingredients that help boost breast milk supply. They are Brewer’s Yeast, oatmeal and flax seed. To learn more, check out:  https://www.cafebabytogo.com/blogs/news/what-is-a-lactation-cookie
  • Café Baby West General Questions
    • Where is the food prepared and packaged?
      • All of our products are prepared and packaged in our licensed commercial kitchen at 3281 Swetzer Rd, Loomis, CA 95650.
    • Can I place a pickup order?
      • At times, we will have order pickup available; there will be an option at checkout for pickup or delivery. Order online and choose Pickup. We will notify you via email when your order is ready, and we will bring the order curbside for you!
        • Tip: Bring a cooler to help keep your food nice and frozen, especially on those hot summer days!